Choose the right social media platform for your reach

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If you want to maximize customer satisfaction and get more insights from your customers, you shouldn't hesitate to implement live chat functionality. Still not convinced? Research shows that live chat is the most preferred communication channel for customers around the world. It rates much better than social media communications, FAQs, or phone conversations. Here's the full chart.


According to customers, there are several reasons why they prefer this type of communication. Firstly, they appreciate the fact that they don't have to make a phone call and that their questions are answered belize telegram database immediately (about 80% of users appreciate this). In addition, they appreciate the fact that it allows them to multitask, as there are no other things they can do (about 50% of users appreciate this). From their experience, it is said to be the most efficient way to communicate with companies (mentioned by about 50% of users). Other perks of live chat include 1 in 4 people not preferring to do business over the phone, 1 in 3 people saying that they get the best information, and 1 in 5 people claiming that it is a more discreet way to solve problems while at work, on the town, etc.

Atlasmic gives you the tools you need to maximise the efficiency of your live chats with your customers. With all the data you need at your disposal, you can engage with your customers and benefit from user-friendly features like status tracking and a CRM-like user management module to increase customer satisfaction and benefit your business.
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