Each window for chatting with customers can independently switch between AI or real-person responses. This kind of flexible setting is a great boon to the editor. Simple questions such as business hours, recommended dishes, etc. can all be answered by AI. When I see customers asking some questions that require customization or are more complex, I can Edit and then cut it into manual chat, and then add responses, which saves you a lot of manpower and allows you to answer questions in real time.
3. Semantic recognition allows automatic replies to be smooth and more in line with customer needs reply. The AI automatic response can simply judge the user's semantic meaning based on the customer's question, and select the appropriate message to reply with the appropriate content. For example: when a friend enters "Are you open today?", "What time do you close?" or "Excuse me the business hours?", even if the keyword "Business Hours" is not entered, or not only the four words "Business Hours" are entered, But AI smart chat can determine the type of question and provide the correct reply to the customer.
Click on 1.AI to automatically respond to messages (Quick Questions armenia mobile phone number list and Answers) . You will see that the backend has built-in four categories of FAQ 2. Question classification , and FAQ 3. Question type . Each type of question can be distinguished. Set the reply content, such as setting the reply under the "Welcome" question type. When the AI detects that the customer sends "Hello", "Hello" and other messages, and determines that it is a situation to "Welcome the customer", it will Automatically reply to preset messages.
. General questions: Welcome/Instructions/Thanks/Unable to respond/Customer complaints/Too much information
. Basic information: business hours/payment/budget/address/nearest station/website/phone number/Wi-Fi/socket/seat/non-smoking/smoking/parking lot
. Featured information: Recommended
. Reservation information: Reservation
Situational example
Friends at Xiong Da Restaurant most often ask questions about "recommended" dishes, "reservation" and other types of questions, so Xiong Da uses AI to automatically reply and set reply content for these two types of questions, such as when a customer asks " "Can I see the menu?", "What are your recommended dishes?" and other "recommendation" related questions, AI will automatically pop up preset replies to customers.