the increased arrears both in the residential sector and in the small-medium business sector
Posted: Sun Jan 12, 2025 3:50 am
the phenomenon of switching , which involves switching from one supplier to another and risks paralysing debt collection activities in the event of bad payers.
The defaults mostly include unpaid bills that have a significant impact on the financial situation of the creditor company, which must invest time and resources to manage a long and complex pre-litigation phase (for example disputes, complaints and requests for conciliation) and at the same time avoid the debt position from worsening further.
Changing perspective completely, another issue that is becoming a afghanistan phone data priority in the liberalized and increasingly crowded utility world concerns the reasons that can push a customer to abandon a supplier ( churn ). Here we limit ourselves to recalling some of these causes: the increase in prices and tariffs, the lack of recognition in the company's brand identity, some physiological dynamics of competition . It can also happen that a user who for a period of his life has found himself in the condition of "bad payer", has had a negative experience precisely during the debt collection process and has decided to change company.
To improve retention and increase loyalty, it is necessary to immediately adopt a customer-centric approach , an approach that must also be applied to the operations of the debt collection process, determining the form and content of the languages used in communications with customers (for example in the methods of creating and distributing bills, reminders, invoices).
The defaults mostly include unpaid bills that have a significant impact on the financial situation of the creditor company, which must invest time and resources to manage a long and complex pre-litigation phase (for example disputes, complaints and requests for conciliation) and at the same time avoid the debt position from worsening further.
Changing perspective completely, another issue that is becoming a afghanistan phone data priority in the liberalized and increasingly crowded utility world concerns the reasons that can push a customer to abandon a supplier ( churn ). Here we limit ourselves to recalling some of these causes: the increase in prices and tariffs, the lack of recognition in the company's brand identity, some physiological dynamics of competition . It can also happen that a user who for a period of his life has found himself in the condition of "bad payer", has had a negative experience precisely during the debt collection process and has decided to change company.
To improve retention and increase loyalty, it is necessary to immediately adopt a customer-centric approach , an approach that must also be applied to the operations of the debt collection process, determining the form and content of the languages used in communications with customers (for example in the methods of creating and distributing bills, reminders, invoices).