the increased arrears both in the residential sector and in the small-medium business sector

[nurmohammadkhan]

the phenomenon of switching , which involves switching from one supplier to another and risks paralysing debt collection activities in the event of bad payers.
The defaults mostly include unpaid bills that have a significant impact on the financial situation of the creditor company, which must invest time and resources to manage a long and complex pre-litigation phase (for example disputes, complaints and requests for conciliation) and at the same time avoid the debt position from worsening further.

Changing perspective completely, another issue that is becoming a afghanistan phone data priority in the liberalized and increasingly crowded utility world concerns the reasons that can push a customer to abandon a supplier ( churn ). Here we limit ourselves to recalling some of these causes: the increase in prices and tariffs, the lack of recognition in the company's brand identity, some physiological dynamics of competition . It can also happen that a user who for a period of his life has found himself in the condition of "bad payer", has had a negative experience precisely during the debt collection process and has decided to change company.

To improve retention and increase loyalty, it is necessary to immediately adopt a customer-centric approach , an approach that must also be applied to the operations of the debt collection process, determining the form and content of the languages ​​used in communications with customers (for example in the methods of creating and distributing bills, reminders, invoices).