Be available 24/7
One of the main advantages of online shopping is that customers are free to browse and shop at any time of the day. But this also means that many customers expect to receive assistance whenever they need it.
To improve the customer experience, many namibia telegram number database online businesses offer a 24/7 customer support line, whether it is a phone number or a live chat option that connects customers with a customer service representative.
To make this service more effective and less time-consuming, brands can use chatbots to automate conversations.
While many customers want a fast and convenient eCommerce customer service experience, they often prefer to ask questions and resolve issues in real time during a conversation. But the expectation of 24/7 customer service means it’s not always possible for a brand to offer customer service agents every time customers need help.
Chatbots are so customizable that businesses can program them to instantly respond to common customer questions and inquiries outside of typical business hours. This allows customers to complete purchases faster, rather than abandoning their carts.