An important quality of a leader-facilitator is the ability to manage the course of group communication. Let's consider the features of such work:
Control
Methods of managing and directing the course of the discussion in the right direction are developed by a specialist at one of the last stages of preparation for the event. He considers such nuances as key rules of conduct for participants, ways to prevent and resolve situations if people take opposite positions on the topic or when a constructive solution to the problem does not appear, etc.
During a meeting, the facilitator key features of office 365 database should outline the topic, the existing problems, the end result for which everyone has gathered, convey to people the rules of participation in the event, who he is and what his functions are. Thanks to this, the team will be able to better concentrate on finding solutions and will be motivated to succeed to a greater extent than in the absence of a specialist called upon to simplify the discussion processes and increase their effectiveness.
The following techniques help to successfully control the event and manage its progress:
Defining key rules. What behavior should members of the meeting adhere to? How should interactions between them take place? What will promote mutual respect and interest when others express their proposals? How should disagreements be resolved? All this needs to be thought out before the event. And when it begins, tell the participants about the rules and get their approval.
Creating a workspace. To set people up for achieving results, the objectives and topic of the meeting need to be explained. The facilitator needs to make sure that everyone who comes understands their role and the purpose of the meeting.
Monitoring the energy of the event . Sometimes the host needs to intervene in the conversation. It is important that people remain focused and interested. When these indicators are noticeably lower, it may be necessary to give the team time to rest.
Establishing communication. Ask everyone to introduce themselves to the group. If necessary, you can relieve them of unnecessary tension with a joke or other means.
Focus group testing
Motivating group members. Of course, the leader should be neutral about what is happening, but at the same time be vigilant, listen carefully to everyone and support the participants' desire to find a solution. He needs to become an example for others and show that they can always be asked for help. It is important to ensure that the entire team is actively involved in the process. If someone drops out, you should come up with ways to involve and increase interest.
Controlling transitions and summing up. Make sure that the team does not deviate from the key topic of conversation. When this happens, return people's attention to solving the main task. After the session, analyze the results obtained, talk about the next steps, and summarize the interim results.
Intervene only when absolutely necessary. Sometimes the facilitator must intervene. Be clear about these situations during preparation. And during the meeting, be prepared and remember to remain objective and focused on the objectives of the event.
The most difficult scenarios are when participants argue and quarrel am