Customer connection statistics
Posted: Tue Jan 21, 2025 8:42 am
One study showed that 68% of customers would leave a company that didn’t care about them. ( Forbes ) Companies that focus on customer connection often stay ahead of the competition. One study showed that 73% of consumers consider the “overall experience” an important factor in their purchasing decisions.
( PwC ) Customer connection statistics Key Elements of a germany business fax list Customer Experience Customers today don’t rely on just one channel to engage with a business. With so many channels available, they can use multiple channels to engage. That’s why companies would be wise to prioritize customer experience across every touchpoint .
Let’s look at the key elements of a connected customer experience – Omnichannel Presence – Multichannel is key to delivering a connected customer experience. Customers then have the flexibility to choose the most appropriate channel and expect interactions to remain consistent across touchpoints. Unified Customer View – Customer experience can only be personalized when the business has access to a unified view of the customer and information.
( PwC ) Customer connection statistics Key Elements of a germany business fax list Customer Experience Customers today don’t rely on just one channel to engage with a business. With so many channels available, they can use multiple channels to engage. That’s why companies would be wise to prioritize customer experience across every touchpoint .
Let’s look at the key elements of a connected customer experience – Omnichannel Presence – Multichannel is key to delivering a connected customer experience. Customers then have the flexibility to choose the most appropriate channel and expect interactions to remain consistent across touchpoints. Unified Customer View – Customer experience can only be personalized when the business has access to a unified view of the customer and information.