The new opportunities of digitalization
Posted: Sun Jan 12, 2025 4:26 am
With the emergence of new technologies and the multiplication and differentiation of the communication possibilities offered by digital technology, a fourth ( digital ) form is being added to the three traditional forms in which out-of-court debt collection can be carried out ( letter , telephone , tax collection ), based on the use of tools such as interactive emails, apps and interactive videos which are able to increase interaction and transparency .
The commitment to creating increasingly sustainable, conciliatory, personalized solutions is part of a different approach to debt collection that also involves:
a more efficient and complete mapping of the legal discipline combined with a smart graphical interface;
the management of payments in electronic format;
the use of digital tools in customer communication.
This last aspect in particular is particularly rich in potential.
To obtain real advantages from digitalization, in general it is necessary to argentina phone data change perspective : moving from managing the relationship with the customer to managing the experience with the customer , providing clear, immediate and simple to use tools, which easily enable the user to monitor the status of the practices and proceed with the execution of some operations (for example, giving real-time confirmation of the viewing of the reminder or completing the payment due), with a view to shared management , with benefits in terms of maintaining the relationship , effectiveness of actions , cost savings.
The commitment to creating increasingly sustainable, conciliatory, personalized solutions is part of a different approach to debt collection that also involves:
a more efficient and complete mapping of the legal discipline combined with a smart graphical interface;
the management of payments in electronic format;
the use of digital tools in customer communication.
This last aspect in particular is particularly rich in potential.
To obtain real advantages from digitalization, in general it is necessary to argentina phone data change perspective : moving from managing the relationship with the customer to managing the experience with the customer , providing clear, immediate and simple to use tools, which easily enable the user to monitor the status of the practices and proceed with the execution of some operations (for example, giving real-time confirmation of the viewing of the reminder or completing the payment due), with a view to shared management , with benefits in terms of maintaining the relationship , effectiveness of actions , cost savings.