From CRM to CCM

Explore practical solutions to optimize last database operations.
Post Reply
nrumohammadx1
Posts: 121
Joined: Mon Dec 23, 2024 3:54 am

From CRM to CCM

Post by nrumohammadx1 »

Let's then think about the sharing of entire documents , or parts of them : in a digital environment everything is simple and immediate. In analog the same process is slow, cumbersome and full of risks.

We must not forget the aspect of transparency . And, above all, the possibility oman whatsapp resource of exploiting one's document archive at different levels , previously unthinkable. Just think of everything that can be triggered through careful analysis of big data, or – even more so – of what today is preferred to define as "smart data" or "deep data", of which documents are full.

But that's not all. Thanks to digitalization, in fact, a series of opportunities are created that go beyond simple fulfillments : opportunities that start from electronic archiving and then positively impact CRM (Customer Relationship Management) and CCM (Customer Communication Management) processes.



New call to action



The trajectory outlined in this article focused on the fintech and insurtech sectors concerns, in particular, the delicate on-boarding phases. We started from digital identification and authentication tools. Then, we moved on to the topic of digital archiving and compliant preservation.
Post Reply